SHIPPING & RETURNS
SHIPPING POLICY & CUSTOM ORDERS
Shipping and Installation in the Republic of Cyprus is included in our pricing for stock units.
Note: requirement of crane / personell in case of an elevated / not easy-accessible install and as a result incurring additional costs are to be borne by the buyer.
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We offer custom and tailormade units as well. There is a wide selection of options which we can discuss in great detail.
Transit/shipping time for custom ordered units is typically 4 to 5 weeks by container vessel. Manufacturing time is 2 to 3 weeks so a total of 8 weeks need to be taken into consideration.
We emphasize (from a carbon footprint perspective) to combine your shipment in one of our shipments but we can offer one-off shipments on cost-plus basis.
RETURN & EXCHANGE POLICY
With our full range at display in our showroom in Paphos, as well as the option to experience the unit and its system prior to your purchase, a sale of a unit is final after we have delivered and installed the system which means we do not accept returns.
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We do however accept returns if you decide to upgrade your unit at a later stage due to the wish to increase capacity for example; on a case-by-case basis we will then offer a turn-key trade-in option including collection of the old unit and installation of the new unit.
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